FAQs

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FOR VOLUNTEERS

Do you deliver?

Currently we are not offering delivery. We will be doing spontaneous FREE delivery days - so keep an out on our social media!



How far in advance should I place my order?

We suggest placing your order 3 days in advance.



Can I receive my order the next day?

We strive to deliver our product as fresh as possible. Each is made-to-order, so orders are typically fulfilled within 2-3 business days.



When can I pick up my order?

We contact you as soon as your order is ready. Orders are placed on a table for contactless pickup.



Where are you located?

We are a home-based bakery located in Silver Spring, MD - close to Aspen Hill. Our exact address is sent after payment is made and pickup is ready.



Have more questions?

Feel free to send us a DM on Instagram or Facebook @matelnabakes. You can also contact us at matelnabakes@gmail.com.



FOR REFUGEES

What can I expect when I attend my appointment at RLS-Athens?

The RLS-Athens clinic operates on a rota of volunteer asylum lawyers from the United Kingdom who provide assistance to refugees in Greece. All volunteer lawyers have expertise in immigration and asylum law. We can assist with your application for asylum or international protection but are currently unable to provide court representation in Greece. Individual RLS lawyers are in Athens for a limited period of time only. If you are attending the RLS-Athens clinic for more than one meeting, it is very likely that you will see a different lawyer each time. However, we keep a detailed record of all our meetings. This information will be available to the next RLS lawyer so you do not have to repeat information already given each time you attend an appointment with us.



What if I already have a lawyer?

We want to be able to offer support to those who have not obtained legal advice already. If you do already have a lawyer we may in some circumstances agree to help you if you wish to seek assistance from RLS-Athens. However, we ask that you obtain agreement from your existing lawyer for us to consider your case and provide assistance. We may also work with your existing lawyer, where that is appropriate, to provide additional support but we won’t do this unless your lawyer agrees to this.



Will the details about my case be confidential?

RLS is committed to protecting the privacy and confidentiality of individuals with whom we work and support. RLS understands that confidentiality is very important and that much of the information we obtain is sensitive. All of our volunteers and contractors are required to abide by our Confidentiality and Data Protection policy. We will not discuss details about your case with anyone else without your permission. If, after an initial assessment, we are able to help you, we will explain the details to you at your first appointment with us. If you would like to know more, you can ask one of our project coordinators at RLS-Athens when you come for your first appointment.



FOR DONORS

How can I donate money?

We are grateful for the generosity of our supporters to date, which has helped fund interpreters, project coordination and infrastructure and operational costs of staffing a pro bono clinic in Athens, Greece. To donate online please visit our donation page. To donate by bank transfer by cheque or for information on how to gift from abroad, please contact us. Thank you!



OTHER QUESTIONS

What can I expect when I attend my appointment at RLS-Athens?

The RLS-Athens clinic operates on a rota of volunteer asylum lawyers from the United Kingdom who provide assistance to refugees in Greece. All volunteer lawyers have expertise in immigration and asylum law. We can assist with your application for asylum or international protection but are currently unable to provide court representation in Greece. Individual RLS lawyers are in Athens for a limited period of time only. If you are attending the RLS-Athens clinic for more than one meeting, it is very likely that you will see a different lawyer each time. However, we keep a detailed record of all our meetings. This information will be available to the next RLS lawyer so you do not have to repeat information already given each time you attend an appointment with us.



What if I already have a lawyer?

We want to be able to offer support to those who have not obtained legal advice already. If you do already have a lawyer we may in some circumstances agree to help you if you wish to seek assistance from RLS-Athens. However, we ask that you obtain agreement from your existing lawyer for us to consider your case and provide assistance. We may also work with your existing lawyer, where that is appropriate, to provide additional support but we won’t do this unless your lawyer agrees to this.



Will the details about my case be confidential?

RLS is committed to protecting the privacy and confidentiality of individuals with whom we work and support. RLS understands that confidentiality is very important and that much of the information we obtain is sensitive. All of our volunteers and contractors are required to abide by our Confidentiality and Data Protection policy. We will not discuss details about your case with anyone else without your permission. If, after an initial assessment, we are able to help you, we will explain the details to you at your first appointment with us. If you would like to know more, you can ask one of our project coordinators at RLS-Athens when you come for your first appointment.